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Companies face the challenges of changing customer requirements and disruptions. New digital services, new competitors and new business models based on digital technologies are at issue. In the…

Inner resignation is a long-term, silent process occurring among dissatisfied employees. According to a study by Deloitte (2019), in Germany nearly six million employees have already mentally quit…

Connecting the usable resources is a central point in cloud computing. The connection between the on-premises infrastructure and the cloud environment plays an important role in IT operational tasks,…

Customer experience (CX) determines how customers perceive your company, your products and your services. This perception can occur consciously or unconsciously, and depends on the general appearance…

An important issue in IT Service Management is that of ITIL Continual Service Improvement (CSI).

“How does the system scale?” - “Is efficiency planning already integrated here?” - “How flexible can the system scale up and scale down if required?”