Companies often lack a sense of whether their own users are satisfied with their processes or IT systems. In this blog post, you will learn how to use user journey maps to gain new insights into how a…

The “cloud first,” that’s SAP’s strategy. What began with the SAP Analytics Cloud (SAC) is now continuing in the backend. As it turns out, migrating existing BW installations to BW/4HANA is not always…

A chatbot (also known as conversational AI) is a dialog system enabling communication with a technical system. The dialog can proceed textually or by voice. Nowadays we no longer speak of chatbot…